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Frequently Asked Questions

What should I do if my meter is faulty?
You should report to the Company and it will be replaced free of charge. However, customers will be required to pay for replacement of meters that have been willfully damaged.
How long would it take me to get a new water connection?
Do I have to go to your offices to check for my bill balances?
How long does it take to resolve a meter reading or billing complaint?
Are there any charges for reading or servicing the meter?
How long does it take to get reconnected after paying the outstanding amount?
Why do we not receive regular water supply?
  • As we seek to prevent the spread of corona virus, we encourage our customers to contact us via our office line 0715413591 or our Facebook page for any enquiries or complaints. For payments you can use our Mpesa paybill No. 350850.
Filename Size Date & Time
An Adobe Acrobat file JOB ADVERTISEMENT FOR KIRIWASCO CMT 15 NOVEMBER 2021.docx 524.6 KB 2021-11-15 21:51:07
Filename Size Date & Time
An Adobe Acrobat file Gazetted_Tariffs 1.18 MB 2021-11-17 02:18:49
An Adobe Acrobat file Notice of Adjourned 9th AGM of KIRIWASCO 567.48 KB 2021-11-04 03:49:54
An Adobe Acrobat file FORM OF PROXY - 2021 176.22 KB 2021-11-02 05:56:45
An Adobe Acrobat file Notice of 9th AGM of KIRIWASCO 227.82 KB 2021-07-20 06:55:08
An Adobe Acrobat file KIRIWASCO LIST OF STAKEHOLDERS 71.18 KB 2021-07-20 06:55:07
An Adobe Acrobat file National Corporate Governance Standards Fit and Proper Test Form 1.73 MB 2021-07-19 03:52:00
An Adobe Acrobat file WASREB Corporate Governance Guidelines 1 MB 2021-07-19 03:51:14
New connection application process is completed within 14 days from the date of application. Application forms for new connections are available at KIRWASCO Offices. The customer is guided on how to fill the form correctly and register completed form by our officers who are always available. A survey of the customer premises is carried out to determine the requirements for the new connection within 7 days of registering the application forms and payment of the required fees Read More..
General Enquiries
TEL: 0715413591 / 0746555368

Email address /

Complaints / feedback contact
Tel: 0715413591





Who We Are

The Kirinyaga Water and Sanitation Company Limited (KIRWASCO) was registered in March 2006 under the Companies Act CAP 486 of the laws of Kenya and is an agent of Tana Water Services Board through the signing of a Service Provision Agreement (SPA) under the Water Act 2002. Read More..

Our Services

KIRIWASCO has the mandate to providing cost effective and affordable quality water and sanitation services to the residents of Kirinyaga County. In discharging the mandate the company is expected to undertake the following responsibilities:

If you spot any bursts or leaks, simply call our team

Quick and Reliable Repair of Leaks & Bursts

0715 413 591 or 0746 555 368

Contact Us

Kirinyaga Water and Sanitation Company Ltd,

Phone: 0715 413 591 or 0746 555 368


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