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Frequently Asked Questions

What should I do if my meter is faulty?
You should report to the Company and it will be replaced free of charge. However, customers will be required to pay for replacement of meters that have been willfully damaged.
How long would it take me to get a new water connection?
Do I have to go to your offices to check for my bill balances?
How long does it take to resolve a meter reading or billing complaint?
Are there any charges for reading or servicing the meter?
How long does it take to get reconnected after paying the outstanding amount?
Why do we not receive regular water supply?
  • The company is seeking to recruit self-driven individuals for the positions of; Production  Superintendent, Driver, Zonal Plumbers /Meter Readers & General Labourer. Please find the detailed advert on the JOBS & CAREER tab.
  • Did you know you can register your complain/Piga reporti via our USSD Code *483*85#

    Dial *483*85# Add your 5 digits account number, then go to option No 6 (Piga repoti), Choose the type of complain, then enter a brief description of your situation. 

  • Dear esteemed customers, we are pleased to inform you that we now have a desk at Huduma centre Kerugoya. For any complain, application of a new connection or any query you can now visit us at the Huduma centre.
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General Enquiries
TEL: 0715413591 / 0746555368

Email address /

Complaints / feedback contact
Tel: 0715413591
New connection application process is completed within 14 days from the date of application. Application forms for new connections are available at KIRWASCO Offices. The customer is guided on how to fill the form correctly and register completed form by our officers who are always available. A survey of the customer premises is carried out to determine the requirements for the new connection within 7 days of registering the application forms and payment of the required fees Read More..

Application for New Connection

  • The applicant will vist our offices for application.
  • The Front Desk Officer and other officers will always be available to guide every applicant on how to fill the form correctly and register completed forms.
  • We shall carry out a survey of the customer premises and determine  the requirements for the new connection within 24 hours of registering the application forms and payment of requisite survey fees.
  • Our staff will be available to inspect all plumbing work done by a customer before effecting any service connection.
  • Connection is effected within one day once the pipe laying works is completed.
  • Every customer is provided with a meter upon payment of a refundable deposit as per our tariffs. The deposit refund shall be payable within three days after closing of account.
  • During the installation of a new connection, the customer will be provided with information explaining how to maintain the service line, what to do incase of water leaks and economical use of water.
  • The customer will receive his or her first bill within one month from the connection date.

Who We Are

The Kirinyaga Water and Sanitation Company Limited (KIRWASCO) was registered in March 2006 under the Companies Act CAP 486 of the laws of Kenya and is an agent of Tana Water Services Board through the signing of a Service Provision Agreement (SPA) under the Water Act 2002. Read More..

Our Services

KIRIWASCO has the mandate to providing cost effective and affordable quality water and sanitation services to the residents of Kirinyaga County. In discharging the mandate the company is expected to undertake the following responsibilities:

If you spot any bursts or leaks, simply call our team

Quick and Reliable Repair of Leaks & Bursts

0715 413 591 or 0746 555 368

Contact Us

Kirinyaga Water and Sanitation Company Ltd,

Phone: 0715 413 591 or 0746 555 368


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