Our Services
KIRIWASCO has the mandate to providing cost effective and affordable quality water and sanitation services to the residents of Kirinyaga County. In discharging the mandate the company is expected to undertake the following responsibilities:
- Provide quality and economical water and sanitation services to consumers.
- Billing for water and sanitation services and ensure timely collection of dues.
- Routinely maintain water and sanitation services and infrastructure.
- Ensure that standards and licensing requirements are compiled with as stipulated by the Service Provision Agreement (SPA)
Connections to Water Supply
- We shall make available application forms for new connections at the approved charge.
- The Front Desk Officer and other officers will always be available to guide every applicant on how to fill the form correctly and register completed forms.
- We shall carry out a survey of the customer premises and determine the requirements for the new connection within 24 hours of registering the application forms and payment of requisite survey fees.
- Our staff will be available to inspect all plumbing work done by a customer before effecting any service connection.
- Connection is effected within one day once the pipe laying works is completed.
- Every customer is provided with a meter upon payment of a refundable deposit as per our tariffs. The deposit refund shall be payable within three days after closing of account.
- During the installation of a new connection, the customer will be provided with information explaining how to maintain the service line, what to do incase of water leaks and economical use of water.
- The customer will receive his or her first bill within one month from the connection date.
Extension Of Water Supply
Prior to making any water supply extensions, we shall undertake to:
- Carry out a survey to establish the demand, willingness and the affected population’s ability to pay for the intended services through:
- Questionnaires
- Interviews
- Consultations with the local authority on issues related to extension of the mains, including land issues
- Carry out a cost benefit analysis to establish the following:
- The viability of the mains extension
- Cost of the mains extension
- Population density of the area
- The expected level of new connections
- Break-even period
- Pay-back period
- Where an extension line is found to be unviable, KIRIWASCO has a social responsibility to provide water at the ruling tariff.
- We shall extend water supply to all areas established to have potential demand.
- We shall communicate with our customers about the following:
- Availability of Water services
- Location of our contact offices
- Price of our water services
- Public health safety and advantages of consuming KIRIWASCO’s water.
Connections to Water Supply
- We shall make available application forms for new connections at the approved charge.
- The Front Desk Officer and other officers will always be available to guide every applicant on how to fill the form correctly and register completed forms.
- We shall carry out a survey of the customer premises and determine the requirements for the new connection within 24 hours of registering the application forms and payment of requisite survey fees.
- Our staff will be available to inspect all plumbing work done by a customer before effecting any service connection.
- Connection is effected within one day once the pipe laying works is completed.
- Every customer is provided with a meter upon payment of a refundable deposit as per our tariffs. The deposit refund shall be payable within three days after closing of account.
- During the installation of a new connection, the customer will be provided with information explaining how to maintain the service line, what to do incase of water leaks and economical use of water.
- The customer will receive his or her first bill within one month from the connection date.
Extension Of Water Supply
Prior to making any water supply extensions, we shall undertake to:
- Carry out a survey to establish the demand, willingness and the affected population’s ability to pay for the intended services through:
- Questionnaires
- Interviews
- Consultations with the local authority on issues related to extension of the mains, including land issues
- Carry out a cost benefit analysis to establish the following:
- The viability of the mains extension
- Cost of the mains extension
- Population density of the area
- The expected level of new connections
- Break-even period
- Pay-back period
- Where an extension line is found to be unviable, KIRIWASCO has a social responsibility to provide water at the ruling tariff.
- We shall extend water supply to all areas established to have potential demand.
- We shall communicate with our customers about the following:
- Availability of Water services
- Location of our contact offices
- Price of our water services
- Public health safety and advantages of consuming KIRIWASCO’s water.
Connections to Water Supply
- We shall make available application forms for new connections at the approved charge.
- The Front Desk Officer and other officers will always be available to guide every applicant on how to fill the form correctly and register completed forms.
- We shall carry out a survey of the customer premises and determine the requirements for the new connection within 24 hours of registering the application forms and payment of requisite survey fees.
- Our staff will be available to inspect all plumbing work done by a customer before effecting any service connection.
- Connection is effected within one day once the pipe laying works is completed.
- Every customer is provided with a meter upon payment of a refundable deposit as per our tariffs. The deposit refund shall be payable within three days after closing of account.
- During the installation of a new connection, the customer will be provided with information explaining how to maintain the service line, what to do incase of water leaks and economical use of water.
- The customer will receive his or her first bill within one month from the connection date.
Extension Of Water Supply
Prior to making any water supply extensions, we shall undertake to:
- Carry out a survey to establish the demand, willingness and the affected population’s ability to pay for the intended services through:
- Questionnaires
- Interviews
- Consultations with the local authority on issues related to extension of the mains, including land issues
- Carry out a cost benefit analysis to establish the following:
- The viability of the mains extension
- Cost of the mains extension
- Population density of the area
- The expected level of new connections
- Break-even period
- Pay-back period
- Where an extension line is found to be unviable, KIRIWASCO has a social responsibility to provide water at the ruling tariff.
- We shall extend water supply to all areas established to have potential demand.
- We shall communicate with our customers about the following:
- Availability of Water services
- Location of our contact offices
- Price of our water services
- Public health safety and advantages of consuming KIRIWASCO’s water.
