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Our Customer Care

KIRIWASCO is committed to delivering excellent customer service.

Customer Care OfficeAt KIRIWASCO, we want everyone within our coverage to enjoy the best of our services. We are committed to providing you with all the assistance you need to install our water. If you have any enquiries about KIRIWASCO's water and sanitation services, we are here to assist.

Customer Services standards

Our Customer Service Standards ensures that our customers receive consistently high standards of customer service and that all areas under our cover are able to access our services. The Customer service standard was developed as part of the KIRIWASCO’s drive to put the customer first and deliver services that are accessible to all.

Our aim is to give the highest standard of customer care to all members of our County. These standards have helped us to deliver a high level of service across the County and has set the standards for dealing with customer contacts through whichever way a customer wishes to contact us.

To make sure you can access our services when you need them you can contact us in a number of ways:

  • telephone
  • face-to-face
  • letter
  • internet/email

KIRIWASCO's Customer Service Standards promise that:

  • We will provide quality services for everyone whatever their race, gender, disability, culture, religion or age.
  • We will treat customers with respect and always offer a friendly, polite service.
  • We welcome and listen to comments, compliments and complaints and follow our corporate complaints procedure.

Contact us by telephone

At KIRIWASCO , we are always delighted to be of service to you, anytime of the day. Our friendly customer care personnel are available from 8.00 AM to 5.00 PM on working days, i.e from Monday to Friday.
The telephone numbers for our main services are listed in our bills or can be obtained from our staff members.

When you visit our offices we will:

  • aim to provide a polite, welcoming and efficient service, resolving your enquiry first time wherever possible
  • ensure that everyone is treated with respect and in a professional manner
  • aim to deal with your enquiry in 15 minutes but at busy times you may need to wait longer, however we will tell you how long it is likely to be before you are attended to.
  • do all we reasonably can to make sure everyone can use all of our services
  • ensure access for disabled people to our buildings
Customer Care Office

If you write to us we will:

  • acknowledge receipt of your correspondence
  • reply to you in 10 working days of receipt

Online Services - when you visit our website

  • you can download forms online
  • you can comment or complain about a service online
  • online information and web pages will be regularly checked and updated.

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